Samsung China re-utters: Note7 non-battery explosion

Tencent Digital (Wu Bin) was the last time that Samsung China issued a statement on the official explosion of note 7. For some time, the so-called second, third, fourth, fifth, and sixth explosives have appeared in China. Many people thought that Samsung's test results were not objective and fair, and they deliberately confused the user's audition. Today, Samsung China again issued a long statement that sent the explosive Note 7 to two third-party testing organizations. The result is still “battery explosion outside”, so the licensed version of Note 7 is not There is a problem with battery explosion.

Samsung stated in the statement that the two third-party testing organizations they contacted were the China Tell Laboratory (CTTL) and the Exponent Laboratory, which tested the Explosive Note7. The test results were consistent with those of Samsung's own tests. The damaged area was not in the battery area, and no obvious damage was found inside the battery. However, Samsung did not state in the statement which of the explosive Notes7 was sent.

At the same time, in the statement, Samsung also revealed the news that, in the overseas version of Note7, it will use the same battery as the licensed version, that is, the battery produced by ATL, to express that it has never been to the Chinese mainland market. There is a so-called double standard."

Up to now, there have been six explosions of Samsung’s publicly-owned Note7. The Samsung’s official reply is only the first two bombs, and there is currently no official response to the four explosions that have been exposed one after another. Samsung also stated in the statement that it will commission a third-party authority to conduct detailed inspections on the problem phones and will announce the results in a timely manner.

With Samsung's official statement:

Dear Chinese consumer:

We have expressed sincere apologies to the vast number of consumers for the frustrations and worries brought about by the recent recalls and damage events of Note7, and because we did not give detailed explanations to product safety.

From September 1, the National Banking version of Note7, which we officially marketed in China, was produced under a globally uniform quality standard and quality control system, using a completely different supplier than the one announced overseas on September 2nd. The battery, at the same time, through international and domestic testing and certification and third-party independent research organization's analysis, we can ensure product safety and reliability.

Samsung Electronics attaches great importance to the Chinese market and has never and will never adopt double standards for China. At present, the new Note7 products that have been replaced in overseas markets also use the same batteries provided by the suppliers of the State Bank. To date, more than 1 million consumers, including 150,000 Chinese consumers, are using it.

Prior to the official launch of Note7, in order to allow users who are concerned about and love Samsung to take the lead in experiencing our new products, we provided consumers with 1,858 test experience machines through channels such as the Gaileshi Community. Because the test experience machine uses the same batteries that need to be recalled in the US and South Korea markets, there may be potential risks. After taking the initiative to file with the relevant national authorities, we will follow the global standard for recycling. So far, we have withdrawn most of the test experience machines, and the remaining parts are still communicating with users.

We attach great importance to the National Bank version of the Note7 burning incident in China. For each incident, we will contact the user and obtain relevant information. Under the premise of obtaining user's permission, we conduct comprehensive inspections on the problematic products jointly with battery suppliers and third-party authoritative testing organizations. At present, the test result of the partially recovered product that was initially recovered shows that there is no sign of burn-in inside the battery. At the same time, in accordance with the principle of openness and fairness, we have also commissioned CTTL and Exponent Laboratories, the authoritative testing organizations at home and abroad, to test again. The test results all showed that the burned part was not in the battery area, and no sign of obvious damage was found inside the battery. It was assumed that the phone was burned due to external thermal shock. This result is consistent with our preliminary test results. For other products that we have received in succession, we will also carry out relevant tests based on the same principles. We will also report to the relevant government departments and promptly disclose relevant test results.

At the same time, we would like to sincerely recommend to other consumer friends who reflect the damage of Note7 mobile phones: If you experience similar problems in use, please contact the customer service hotline (400 810 5858) as soon as possible. We will have someone to answer and deal with related issues. problem. In order to further discourage users' concerns, we will also entrust third-party authorities to conduct detailed inspections on the problem phones and publish the test results in a timely manner in an open and transparent manner.

Samsung Electronics will continue to adhere to the promise of “being a company favored by the Chinese people and contributing to the Chinese society”, uphold the belief of quality and service first, and bring the best products and experience to Chinese consumers.

We apologize for the annoyance and uneasiness caused to Chinese consumers and sincerely hope that everyone will continue to pay attention to Samsung Electronics.

China Samsung Electronics

September 29, 2016